When working with a recent client to establish a PMO for their IT shop, there were some clear insights that helped it become successful. In the course of establishing other PMO's, I have found that the lessons hold up and that if you are aiming to be successful out of the gate, you violate these at your own risk.
Make sure you have a sponsor A senior executive in the organization has got to sponsor this and be willing to stay with it. You need commitment for the long haul. Organizatio
There are two great reasons I decided to write a column on this topic. The first is that the combination of good manners, respect for those you work with, and showing appreciation to those who work for you is not only good taste, but it's also good business. The second great reason for me writing this column is that it will make my mother proud. Yes mom, all those years ago as a kid I was listening, thank you.
From a business perspective, good manners, respect for your colleagues, showing app(Full Text . . .)
Wow, I didn't think that I could fit so many management-oriented terms into one column title, but I did. Not only that, but when you read the rest of the column you will see how this concept can truly enhance your department's productivity and your personal management efficiency.
Here is the concept. If you prioritize your tasks in a way that allows you to delegate follow-up tasks more quickly, then you can create multiple streams of work that are all being done at the same time.
From a strategic thinking perspective, diversity in the workplace is a true blessing.
Let me explain this statement by first defining strategic thinking, then describing my definition of diversity, and then explain the magical connection between the two.
I consider strategic thinking to be the process of defining the successful future state of an existing issue, topic, or direction. As a contrast, I consider strategic planning to be the process of defining a plan to bring you from the curre(Full Text . . .)
There has been an enormous amount written about how to manage virtual teams. In fact, I have previously written on it a few times myself and teach a class for managers on the topic. Today's column, however, is a little different. Rather than discussing the management of virtual teams from the manager's perspective, I'll be discussing it from the remote worker's point of view. The reason for this change in headset is, that as managers, we can better lead those working for us if we understand (Full Text . . .)
Imagine being the coach of a sports team; it could be baseball, soccer, football, or any other sport. It doesn't matter which sport, because this concept is universal and applicable to all sports.
Now imagine, as the coach, letting the whole season go by without giving any feedback to your players. In baseball, not giving the first baseman advice on how to best position himself to maximize his ability to catch the ball thrown from an infielder. In soccer, could you picture yourself not exp(Full Text . . .)
As managers, we wear many hats, including delegator, commander, disciplinarian, leader, decision maker, facilitator, and role model. Great managers, however, are also teachers, providing instruction and insights to their staff on topics such as:
A student in a management class I was teaching asked my advice regarding his boss. He said that when he spoke to his manager, the manager would just look at him with a blank stare, obviously thinking about something other than their conversation. He went on to say that it wouldn't be so bad if the discussion was just idle chatter, but it was extremely frustrating when he needed his boss's help to get his job done and was provided no support. We discussed a few potential strategies that he coul(Full Text . . .)
When some people see or hear a statement that resembles the title of this column, they often say something to the effect of 'Ya, ya , ya, I know, to be good a leader you must have a vision and then communicate with others. Bla bla bla.'
The reason for this, dare I say, uninspired attitude toward defining leadership as a combination of vision and articulation is twofold. First, is because it seems to be stating the obvious. Second, is because vision and articulation is only part of the leadersh(Full Text . . .)
Experienced managers know that most business decisions can't be judged as simply right or wrong or as black and white. Most of the decisions made in a management capacity, particularly if the issue deals with employees, risk minimization, future planning, sales forecasting, are more art than science.
There is an old expression that says 'You gain the experience you need to effectively deal with a specific situation about fifteen minutes after the situation happens.' A second old expression de(Full Text . . .)
The concept of digital natives and digital immigrants has been around for a number of years. There are various descriptions of what makes someone a digital native. The definition that I like best is a person who had the opportunity to use digital technologies during his/her formative years. These technologies could be video games, cell phones, computers, or any other similar type of technology. Digital immigrants are those who didn't have access to these digital technologies during their yout(Full Text . . .)
There is an old expression that says if you are not part of the solution then you are probably part of the problem. Before considering this expression as a manager, let's first consider it from the perspective of an employee. After all, if you are a manager by profession, you are most likely also an employee with a boss of your own.
That said, as the employee, what happens when your manager is not:
As the manager of a busy department with too much to do and not enough people to do it, it's easy to simply say no and walk away when a member of your staff suggests an idea for a new project, process improvement, or potential opportunity. The problem with this approach is that it sends the wrong message to the members of your staff. I'm not saying here that you should do every idea that your staff suggests, that would be impossible and, quite frankly, odds are that not all of the staff sugges(Full Text . . .)
As managers, one of our primary responsibilities is properly communicating with our staff. This communication could be task related, relaying announcements made by senior management, performance review oriented, or any one of many other business related topics. My question to you is: Are you properly communicating with your staff? According to extensive research conducted by Dr. Bruce Katcher, the president and founder of Discovery Surveys, Inc, and author of '30 Reasons Employees Hate Their (Full Text . . .)
Given the technically sounding title of this column, I thought it would be best to begin by explaining my definition of operational and non-operations tasks. Then, once defined, explain why you don't want to mix them.
Operational tasks are the mission critical activities and department processes that, by definition, take precedence over all other department activities. In Information Technology (IT) groups it's running the daily and nightly production. In Finance groups it's opening and clos(Full Text . . .)
An enormous amount has been written regarding management styles, best practices, techniques, and theories. I applaud the authors, social scientists, academics, and business leaders whom have put their thoughts into print and have greatly forwarded the occupation of professional management. In fact, I have read many of their books and their collective thought has made me a better manager.
My first suggestion to you is to become a voracious reader and learn as much as you can from these thought(Full Text . . .)
As a manager, it often seems that you are required do many things at once just to survive, let alone to succeed. If this is you, there are a number of easy multi-tasking techniques you can use to help you maximize your productivity.
Delegate parts of tasks: One of the great things about being a manager is that you have the authority to delegate tasks to those who work for you. If used correctly, delegation can be used to let your staff help you multitask. For example, if your a